ITML - Lösungen für SAP-Produkte

ITML > CRM: the alternative CRM solution
for Marketing, Sales and Service based on SAP ERP

The ITML > CRM system offers a unique combination of a web-based CRM system with a high level of SAP R/3 integration. Contrary to the other systems on the market, ITML > CRM does not involve any separate data storage.

This means that there is no need for elaborating synchronisation and data distribution mechanisms that simplifies the administration of the system considerably. All the user needs to access all the functions of the CRM application is an internet browser. 

Technology

ITML > CRM will transform your Customer Relationship Management into a coherent process. The software solution provides support across Marketing, Sales and Service. Whether front or back office, in house or in the field  – all employees benefit from consistently up-to-date, easily accessible data.

And: each user accesses the same, consolidated information. You impress customers and foster their loyalty through short response times and individual customer care, amongst others. ITML > CRM is the only SAP-based eCRM solution for Marketing, Sales and Service – without interface! User-friendly and SAP-compatible – for SME.

Marketing

To give you a constant overview of all the information on your customers the efficient address management of the ITML > CRM solution provides comprehensive data, allowing you to tailor your approach to the customer more specifically. It will also be of benefit for your marketing campaigns. As will the integrated campaign management functions, with which you can plan and execute your activities in a structured manner.  

Sales not Admin

More time for your active Customer Relationship Management with ITML > CRM through effective support for your employees – including your staff in the field. Because ITML > CRM is web-based. Mobile devices such as notebooks, PDAs or Pocket PCs can be linked up without any problems.

Service increases customer satisfaction

The customer service solution ITML > CSM will allow you to handle your service processes efficiently on the basis of SAP R/3, linking into all logistics and commercial processes.