ITML - Lösungen für SAP-Produkte

• Defined support quota, which is included in monthly rate

• One-day workshop

Content is selected

• in consultation with the client and
• on the basis of the support requests as well as
• the input from the Support Team

• at one ITML event
• at five exhibitions (where ITML is represented)

• Performed monthly
  
• Incl. documentation and logs

• Monthly service reporting
• Analysis of support instances
• Recommendation of measures to optimise the system
  and/or reduce the extent of support required